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More to the usual:
The Cavite Talent Deep Dive Report and How Industry Leaders Address Attrition Rate

Posted By Suntech iPark | 2016-11-02
Cavite Deep Talent Pool

Recent next wave cities listed by the Commission on Information and Technology (CICT), Business Process Association of the Philippines (BPAP) and the Department of Trade and Industry (DTI) revealed a confounding 85% mark for Cavite as one of the top BPO destinations in the country.

The highest criterion of the said comprehensive CICT-BPAP-DTI list - talent pool - has been a resource hotspot for all BPO companies planning for expansion. Good to hear, the country can offer more to the usual.

Being eyed for its perfect domain not just for infrastructure, business environment, and proximity from Manila, Cavite has proven that it can offer active talent sphere ready for pooling.

KMC Savills Vice President Yves Luethi said in a post that the most successful and promising BPO destination in the country, Metro Manila, is coming short in talent pool. With this, the experienced VP hinted investors and outsourcing companies to look for conducive and infrastructure-ready locations outside the funnels through the NWCs.

One of these is Cavite. The province has been braggart of its 99.6% literacy rate since 2000. The highest recorded among other provinces in the country according to latest report from the National Statistics Office (NSO).

Further, highly competitive graduates are being expected every year from around 250 vocational and tertiary schools in Cavite including prestigious Far East University, Dela Salle University, and Lyceum of the Philippines University among others.

The latest comprehensive report for Cavite Social Sector revealed a 3, 258 and 12, 325 pre-baccalaureate and baccalaureate graduates totaling to 15, 583 alumni last 2014. Moreover, both figures are set to boom. Baccalaureate graduates alone balloons to 16,250, a 35.35% increase in 2016 and is expected to birth 16,398 in 2017 and 15,146 in 2017.

Added to these is the latest Cavite Talent book study from the Everest Group. This Profriends-led study reveals that Cavite Universities, SUCs, TESDA institutes and High Schools institutions birth to a 140,000 graduates annually. These graduates are said to be at par with Manila graduates in terms of English language proficiency.

Cavite Talent Pool

Figure 1: Latest study from the Everest Group revealed that vast talent pool is one of the major value propositions of Cavite with more than 140,000 new entries and professional workers. Other factors include high cost savings, and competitive infrastructures.

In addition, a 400,000 entry-level human resources are ready for pooling around Cavite through nearby provinces Bulacan, Laguna, Rizal and Batangas. Figures will then balloon giving these 140,000 professional workforce ready to move given the same chance to work near their hometowns.

How CEOs Drive out Attrition Rates

Proven in the nutshell, Cavite is set to bring vast talent pool and is expected to suffice the emerging IT-BPM industry in the province. Everest Group also noted that these Cavite talents are at par with what the Metro has to offer.

Meanwhile, sustaining human resource is another part of the wide spectrum. Attrition rate seems this to be the most crucial aspect in the revolutionary BPO growth in the country to date.

Antithetical to the reality, CEOs are still looking at the bigger picture - the ‘healthy’ workers leading to justifiable overall business environment and work output.

How do they deal with this?

TaskUs CEO Bryce Maddock resided his office to the “conducive” and strategic Imus City in Cavite saying that more to talent pool, the location is set to prevent high attrition rate and financial losses brought by traffic among others. He also stressed that the deliberate housing of the office space in Cavite is also a step forward of valuing family times because of its proximity.

For Maddock, instead of nailing to the standard, fully pledged BPO ecosystem in the Metro, you can play around, build your own and discover more outside of it.

Other than Maddock, iQor chief talent officer, Mason Argiropoulos, were attracted to Cavite for many of the same reasons that caused iQor to expand in the province. Among others is enormous talent pool of “highly-educated, service-oriented people with excellent English-speaking skills.”

To the thriving IT-BPM Industry, locations are a sweet-spot to deal. More to the cost and infrastructure, right locations will bring manpower efficiency that eventually lead to a better work output.


Leveraged with IBPAP’s Road Map 2022 in decentralizing office spaces outside the metro, thriving Suntech iPark is a viable seamless lifestyle and commercial hub located 45 minutes from NAIA and Metro Manila Area. Strategically housed in Cavite, this PEZA-accredited, world-class campus-type IT park has 10 BPO office buildings to which first one operating this October and another three to be constructed early next year.

For more information about Suntech iPark, please feel free to call +63917 720 5950 or

**Historical Data on Enrollees: Cavite Socio-Economic and Physical Profile 2015

**TECH ASIA. Forget Manila – CEO says startups should head to the Philippine provinces retrieved from

** iQor Opens 5th Call center in Cavite

**Cavite Talent Book and Market Study. Profriends, Inc. and Everest Group. 2016

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